Refund policy

Return & Refund Policy

Because most items sold on this website are original artwork or small-batch art products, all sales are final and I do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery at caitlintobeyart@gmail.com with your order number and a photo of the issue. I will do my best to make it right, which may include a replacement or refund when appropriate.

Original Artwork

All original artwork sales are final. Please review product descriptions and photos carefully before purchasing. If your artwork arrives damaged during shipping, contact me within 7 days so I can assist you.

Art Prints, Greeting Cards, and Stickers

These items are produced in small batches, so returns are not accepted. However, if your order arrives damaged or incorrect, please reach out within 7 days of delivery and I will help resolve the issue.

Mail Club Subscription

Mail Club subscriptions can be canceled at any time before the next billing cycle. Once a monthly charge has been processed or a package has shipped, refunds are not available for that month.

If you have not received your Mail Club shipment within 3 weeks of receiving your shipping confirmation, please contact me at caitlintobeyart@gmail.com so I can help determine if a replacement should be sent.

Please make sure your shipping address is correct at the time of purchase. I am not responsible for packages that are delayed or lost due to an incorrect or incomplete address provided at checkout.

International Orders

International customers are responsible for any customs fees, import taxes, or duties that may apply in their country. These charges are not included in the purchase price and are not refundable.

If you have any questions before placing an order, you are always welcome to contact me at caitlintobeyart@gmail.com.